1. Take your ID card to the home business hall to apply for shutdown business, you can withdraw the balance;
2. Users log in the online business hall, at self-service, business handling, business function setting and change, broadband, broadband stop, fill in the form as prompted to apply for handling, after handling, take their ID card to the home business hall to withdraw the balance;
3. Call 10000 customer service, select manual service, handle as prompted, and go to the business hall to withdraw the balance after handling
A: There are two ways to refund telecommunications, one is a natural refund, such as broadband withdrawal due, excess package annual fee does not take cash, direct refund to the user's other telecommunications products.
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There is also a manual refund, for the refund that is not handled by the business window, it is manually declared, approved by the leader, and finally reported to the accounting center, and the refund is manually added to the user's telecom account.
Hello. I hope the following answer can help you: Telecom broadband are in the form of annual, monthly, quarterly contracts to provide services, even if not used, can not be refunded. Note that if you apply for cancellation before the end of the contract, you need to pay liquidated damages.