1 The connection may be abnormal or the hardware is faulty.
2 If the connection is abnormal, you can try to reconnect the mouse to the computer, check whether the computer Bluetooth is enabled, whether the mouse has entered the matching state.
If it is a hardware fault, you may need to replace the mouse or repair the device.
3 In addition, you can try to update the driver of your computer or mouse, or see if another device or software is interfering with the Bluetooth connection.
You are advised to perform the preceding steps to locate and resolve the problem.