1, you can open the \"Service\" App in the mobile phone, click \"My > My equipment This machine Query device parameters in View Device Parameters to check whether your mobile phone supports wireless charging.
2. Please check whether the indicator of the wireless charger is on. If the indicator is off, please check whether there is poor contact between the wireless charger, data cable, charger and power supply, and it is recommended that you re-plug it.
3. Please take off the mobile phone protective case before charging it.
Because some mobile phone protective case is too thick, or the material of the mobile phone protective case may affect the recognition function of the mobile phone wireless charger, it is recommended that you remove the mobile phone protective case and try again.
4. Please check whether there are other items between the mobile phone and the wireless charger. If yes, please remove it. Wireless charging converts electrical energy into magnetic energy for transmission to the phone, and if the magnetic energy is interfered with, charging will be affected.
5. Please align the center of your mobile phone with the center of the wireless charger. During the charging process, please place the center of the mobile phone slightly lower in the center of the wireless charger base to avoid shifting the mobile phone. If the position deviation is large, it will not be able to charge.
6. Check whether the wired charging device is also connected. If wired charging and wireless charging are used at the same time, wired charging is preferred.
7. Please cross-verify. Please replace the device with wireless charging function, and check whether the wireless charger is faulty. If the wireless charger is normal, the phone still cannot be charged, it may be the phone is faulty.